TERMS AND CONDITIONS


WEDDINGS AND EVENTS

1. PRODUCTS, SERVICES AND PAYMENT:

1. 1. Initial consultations are complimentary and can be either over the phone or in person. All in person consultations will be made by appointment only. After our initial consultation, a quotation will be provided based on your design brief.

1. 2. Your initial quotation is valid for 14 days from the date of issue. The quotation can be altered.

1. 3. If you would like to proceed with booking, we require a 20% non-refundable deposit. This will secure your date and enable us to proceed with planning and design.

1. 4. Once your wedding date is booked, Hannah is available for contact by phone or email at any stage to answer any questions and queries you may have. Any additional consultations in person will be charged, to cover time and travel.

1. 5. No substantial changes can be made to content or quantity within 28 days of your event. We will, however, try to make small changes where possible to accommodate your needs.

1. 6. We reserve the right to adapt the design brief according to seasonal availability and market conditions.

1. 7. We will always endeavour to source the flowers and foliage we have quoted for, however on the rare occasions that an item is unavailable, we will replace with the nearest possible or better value substitute.

1. 8. Travel is charged at a cost of 45p per mile. For travel times over 2 hours, a rate of £15.00 per hour will be charged in addition to mileage.

1. 9. Final payment is due 6 weeks prior to the event date. It is the responsibility of the client to ensure that final payment is completed by the due date. If completed payment is not received on or by the due date, then we reserve the right to rescind the booking and the client will forfeit their deposit.

1. 10. No refund can be made after this date and any alterations involving additional costs will be invoiced and require immediate payment.

1. 11. It is required that we are the sole provider of floral arrangements and/or fresh flowers and foliage decor. If you wish to add your own arrangements, please notify us. Please note, other than church flowers, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.

1.12. From Spring to Autumn, we predominantly use British-grown flowers, which are more often than not organic. We believe these garden-grown elements are uniquely beautiful and characterful. Having been grown naturally, without the use of chemicals, the life expectancy of the flowers is between 3-5 days. As the flowers used for a wedding will be at full bloom, they may not last as long as this after the event date.

1.14. With our ‘Fully Styled Service package’ there is a minimum budget. Alterations can be made to your proposal, however the minimum spend of £3000 (2023) must be adhered to.

1. 13 The Supplier may, by giving notice to the Customer at any time up to 14 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

  1. Any factor beyond the Supplier's control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

  2. Any request by the Customer to change the delivery date(s), quantities or types of Goods ordered; or

  3. Any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.

2. DELIVERY AND SET-UP:

2. 1. Hannah will personally deliver and set up your flowers unless otherwise agreed. For large events, trusted assistants are brought in to ensure a smooth and timely set up.

2. 2. Where possible, we recommend that event flowers are installed on the day of the event as they are susceptible to the temperature and the environment in which they are placed. If an installation is required more than 12 hours before the event, we do not accept responsibility for the deterioration in their condition.

2. 3. We accept no responsibility for any injuries or damages sustained as a result of broken glass, materials, flames or lit candles at an event once we have left the wedding set up. Whilst we provide candles and candle vessels, it is usually the caterer and/or venue staff that light them, therefore we will not be held accountable for any damage caused by them.

2. 4. Between installation and take-down, hired equipment is the responsibility of the client and may not be removed from the venue, or moved within the venue, without prior permission. Any damage or loss of hired equipment will be chargeable at the current market price.

2. 5. We accept no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party i.e buttonholes or bouquets, once they have been left by our team at the agreed venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of the wedding party and/or the individual.

2.6. Once bouquets have been delivered, it is your responsibility to ensure they are kept somewhere cool, out of draughts and direct sunlight.

2.7. If you are collecting flowers prior to an event, we do not accept responsibility for any deterioration in their condition as a result of damage in transit, storage conditions or lack of sufficient hydration.

3. CANCELLATION OF OUR SERVICES:

3. 1. Cancellation of our products and/or services must be notified as soon as possible. Any booking fee paid will be retained regardless of the circumstances of the cancellation. As per term 1.9. we must receive full payment 6 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount. Please see below for following timescales and refund amounts:

  1. 9 months or more before event date: Booking fee retained, no further payment required

  2. 6-8 months before the event date: Booking fee retained, and an admin fee of £150 required

  3. 3-5 months before the event date: Booking fee retained, and 50% of final amount payable

  4. 6 weeks – 3 months before the event date: Booking fee retained, and 75% of final amount payable

  5. 6 weeks up to event date: Booking fee retained, and full amount payable.

4. POSTPONEMENT OF OUR SERVICES:

4.1 Postponement of our products and/or services must be notified as soon as possible. If postponement has not been notified 14 days prior to your wedding date, the full amount will be charged. If postponement has been made before this time, please see the terms below;

4. 1.1 Should you wish to postpone your wedding to another date we will hold your deposit and any other monies paid by you, until your new wedding date. No extra deposit will be charged for the new date.

4.1.2. Any expenses e.g accommodation booking, deposits, material costs etc, will be invoiced back to the client and will need to be paid within 14 days of receipt of invoice.

4.1.3. If by any chance Aelisabet Flowers is unavailable on your new date, the initial deposit will be charged along with any expenses. The remaining balance will be transferred back to the client within 14 days of cancellation.

5. DISCLAIMER:

5.1. Whilst we agree to use our reasonable endeavours to ensure that our service is fully operational and error-free, we cannot guarantee this. We are not responsible for any failure or delay in performance, in whole or part, by reason of cause beyond our control including, but not limited to, Acts of God, sudden ill health, terrorism, accident, war, riot, lockout, strike, flood, fire, power or water failure, breakdown of plant or machinery, delay in transit, obstruction of access, postal delay, or any other unexpected or exceptional cause or circumstance.

5.2. Contingency plans for such occasions of sudden ill health are in place. If Hannah is unable to personally complete or deliver your event, then this will be completed by a member of our trusted freelance team or outsourced accordingly.

6. PROPS AND STYLING:

6.1. All items hired or borrowed shall at all times remain the property of Aelisabet Flowers. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into our possession. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by us will be variable and agreed prior to your wedding or event day, along with details for return/collection.

7. GENERAL:

7.1. We reserve the right to supplement and amend the Terms and Conditions of Aelisabet Flowers from time to time. We will inform the event commissioner of any changes to our Terms and Conditions. If you do not confirm you have read and agreed to the Terms and Conditions as listed herewith; by the act of paying a booking fee you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.

7.2. Additionally, we reserve the right to suspend, restrict or terminate our products and services for any reason at any time.